We handle the repair — and hand you the proof.
ClearKey is the end-to-end maintenance operation for London letting agents: a vetted contractor bench, real dispatch, and a branded completion report on every job — plus a live compliance dashboard that doubles as your audit trail. Built for the Renters' Rights Act era.
Try the tenant bot →
Built for the Renters' Rights Act and Awaab's Law.
Since 1 May 2026, the Renters' Rights Act has reshaped lettings: Section 21 'no-fault' evictions are gone and every tenancy is now a periodic assured tenancy. Since December 2025, councils can inspect properties, demand your documents, and issue civil penalties of up to £40,000. Enforcement is no longer theoretical — and the agencies that cope best are the ones that can prove, on demand, that maintenance and safety issues were handled properly and on time. That proof is exactly what ClearKey produces as a by-product of doing the work.
A clock starts the moment a tenant reports.
Every issue raised through your branded bot is timestamped and logged. If duties tighten around response times, you already have a defensible record of when you knew and what you did.
Vulnerability is screened, not missed.
The bot is built to flag vulnerable occupants and route urgent and safety-critical issues straight to a person — the kind of person-centred, hazard-first handling the new standards are pushing the whole sector toward.
Every job ends in written, photographic evidence.
The branded completion report — summary of work, site photos, certificate confirmation — is the written, evidenced record the new era rewards. One click, forwardable to the landlord.
One audit trail, not a scattered paper chase.
Your compliance dashboard is a single source of truth across the portfolio — the difference between a confident reply to a council and a frantic search through emails.
Getting ahead of Awaab's Law. Awaab's Law already binds social landlords to strict timescales for investigating damp, mould and other serious hazards. The Renters' Rights Act will extend it to the private rented sector — the detailed timescales are still under government consultation and are not yet in force for private landlords. The direction of travel is clear, and ClearKey gives you the timestamped, evidenced process to be ready before it lands.
The whole loop — not just a chatbot.
Anyone can give a tenant a chat window. ClearKey closes the loop — and keeps going long after a chatbot would have stopped. Triage, dispatch to a vetted contractor, work completed, evidence filed. Here's how a job actually flows.
Tenant reports it
Through your branded bot. It triages, collects photos, fixes the simple stuff.
You instruct us
One click in your portal, or a pre-filled email. Sixty seconds.
We dispatch
A vetted contractor is offered the job in minutes. You're notified on accept.
Work completed
Contractor submits photos and a written summary from site.
You get the report
A branded PDF lands in your inbox — ready to forward to the landlord.
Every job ends in proof your landlords remember — and a council would accept.
A polished PDF with your logo, a written summary of the work, site photos and certificate confirmation. Forward it straight to the landlord.
Two tools. No card. No minimum term.
Your CRM has a compliance tab. This is the whole department.
Compliance dashboard
Import your property spreadsheet, or upload the certificates themselves as PDFs or photos and we read the dates off the documents. You get a live, colour-coded view of every certificate, with reminders before anything lapses.
- Red / amber / green status at a glance
- Automatic alerts at 60 and 14 days
- The whole surface — not just gas & EICR
- Reminders that escalate before anything lapses
- Landlord-forwardable PDF summaries
- Free, and no migration
AI tenant-triage bot
A maintenance assistant branded as your agency. It diagnoses the issue, talks tenants through safe self-fixes, and hands you a qualified request — with photos — when a pro is needed.
- Your logo, your colours — not ours
- Reads photos: pressure gauges, error codes
- 24/7, in any language, full evidence log
- We handle the hosting and the upgrades
- Never near gas or electrical internals
- Human in the loop, always
- Fully logged
This is the part nobody else does. When a compliance job is completed, ClearKey reads the new certificate — pulling the issue and expiry dates straight off the document — files it, lodges it against the right property in your dashboard, and resets the expiry clock. The property flips back to green on its own. No one re-types a date, and no renewal quietly slips through because someone forgot to update a row.
Automated where it's safe, with a human in the loop where it matters: if a certificate's dates can't be read cleanly, it's held for a quick check before it goes live — because on a document that decides whether a property is legally lettable, "close enough" isn't good enough.
Two ways to get repairs handled.
Pay only when you use us — no platform subscription, no minimum term, cancel any time. Before your first job you set up a GoCardless Direct Debit mandate (it takes about two minutes); every job then lands on one itemised weekly invoice on 7-day terms. New agencies start on a five-job pilot — your first five jobs or £750 of charges, whichever comes first — and then simply carry on. The free tools stay free either way.
Direct work
- Branded completion report on every job
- Compliance tracking included
- One weekly invoice, collected by Direct Debit
Managed service
- Your contractors, our coordination
- Same branded completion reports
- 20-minute cascade safety net
What a job actually costs
- •A menu job → the fixed price you saw before you booked, plus materials at cost + 20%. Nothing else.
- •A job that isn't on the menu, done within the first 30 minutes → just the £95 call-out (plus any materials).
- •A 90-minute job off the menu → £95 + two 30-minute blocks at the trade rate (a partial block rounds up). Inner London adds £20 per attendance; a same-day emergency adds £45.
- •You always know the floor — £95 — and the ceiling: time-and-materials jobs are capped at an approval limit you set (£250 by default, anywhere from £50 to £2,000). Every block is itemised on your weekly invoice.
Reactive repairs · compliance certs · end-of-tenancy · full turnovers — each one instruction, one report, one line on your weekly invoice. All prices exclude VAT.
And it all runs from one login.
The free tools aren't a bolt-on — they're the front door to your operations portal. Submit and track jobs, action tenant requests, manage your own contractors, see every itemised invoice, and re-bill your landlords at your own margin, all in one place.
Report a job · live status tracking · tenant triage requests · contractor management · weekly itemised invoices & statements · landlord re-billing at your margin — plus the free compliance dashboard, all under one login.
Re-bill your landlord at your margin. Set a margin once in your account — and whether it applies to materials — and generate a landlord invoice from any completed job on your statement. It carries your branding, your VAT details and your own invoice numbering, and shows only your figures: ClearKey's charge and your margin never appear on it.
"We built ClearKey after watching letting agents run maintenance off WhatsApp threads and handwritten invoices — and then watching the Renters' Rights Act raise the stakes on getting it wrong. We wanted one operation that does the work properly and produces the proof automatically. That's the whole company."
Start with the free dashboard.
Import your spreadsheet and it's live straight away. Your compliance view, agent portal and tenant bot, switched on.